As a Community Interest Company, Bromley Healthcare must file annual accounts and returns at Companies House.
Here we present Bromley Healthcare’s Financial Account for the financial year 2021-22:
Excerpt from the directors’ Strategic Report for the year ended 31 March 2022:
“Bromley Healthcare is an employee-owned social enterprise that commenced trading on the 1st April 2011. All profits of the company are reinvested into our services for the benefit of the community. Since inception, Bromley Healthcare has donated funds to the Bromley Healthcare Charity to enable people to learn new skills, build their confidence and feel more positive. The Bromley Healthcare charity has supported six groups.
The company’s primary activities during the year continued to be the provision of community health and social care in South East London with contracts in Bexley, Bromley, Greenwich and Lewisham. Community services often do not receive the recognition they deserve as our services, often delivered in people’s homes, are less visible than those provided in hospital or GP surgeries. However, community services play a vitally important role, working in tandem with our health and care partners, in keeping people well and safe in their community. Bromley Healthcare provides over 35 services covering Adult, Neighbourhood services (supporting Primary Care Network populations) and unscheduled care services as well as more specialist services including Talk Together Bromley and Diabetes. Bromley Healthcare acquired the business assets of a small domiciliary care agency on the 9th August 2021 which predominantly provides home care of around 900 hours per week in defined areas in Bexley and Orpington. Domiciliary care is a complementary service to our existing adult services portfolio and supports our strategic vision ‘to enable outstanding care for our patients, carers and families, closer to home, in their community’. Bromley Healthcare Care at Home is the trading name of the domiciliary care agency and the intention is to expand our service reach and offer continuing to provide care for both private and social care clients.
Bromley Healthcare continues to operate in a challenging financial health and social care system. During the pandemic the financial penalties attributable to our Key Performance Indicators and Outcomes were suspended in accordance with planning guidance. However, internally a focus has still been maintained on Key Performance Indicators (including appraisals reported at 91.1% and mandatory training reported at 89.8% above 85% target). As a result of the pandemic community services were reprioritised during the first wave, in line with national guidance, which has resulted in some services reporting increased waiting times. The latest waiting times are published on our web-site and are closely monitored.
Despite the financial challenges, a pre-tax profit of £446k was achieved which is broadly in line with our original business plan. There is not anticipated to be any adverse financial impact arising from the Covid 19 pandemic. All productivity initiatives were delivered in line with trajectory.
Our patient centric Care Coordination Centre has continued to play a significant supporting role in ensuring continuity and consistency of patient care. The centre is the first point of contact for our 35 services; a single 24/7 number and team looking after 12,000 patients and answering 26,000 calls a month. The Single Point of Access for discharge, established at the start of the pandemic with partner agencies has become an integral component supporting patient discharge over the last year. There has been continued evolution focusing on adherence to best practice pathways and quality assurance facilitated by the use of our ‘near live’ safety dashboards to proactively promote safety and improve outcomes for families and patients.”