Personal information

Privacy Notice: Following the introduction of the General Data Protection Regulations (GDPR) and the Data Protection Act 2018, we are required to explain how we collect and use your information, how it is stored and for how long.

What information do we collect about you?

Whenever you visit one of our services to receive some kind of clinical treatment, the nurse, doctor or therapist (clinician) you are seeing will make a record of your appointment. They will also make a record about what happened at your appointment and the clinical care you have been given.

This information is useful because it reminds them what you have told them in previous appointments and the advice and medication they may have given you. It also helps if you are sent to see another service for further advice or treatments.

We also make every effort to ensure that the information that we collect is up to date and accurate. If you have any concerns about the accuracy of the information that we hold, then please speak to your healthcare professional in the first instance.

As well as information that you provide, we may also receive information about you from other organisations who are involved in your healthcare, for example you GP practice.

Why do we keep this information?

We need to keep this information in order for the clinicians to see what treatment you have had and to ensure that you received the appropriate treatment. We are also legally required to keep certain information about you. This information may also be used, in an anonymised form, for the purposes of service delivery and audits.

Why we collect information and how your information helps us is explained in our leaflet:  What happens to the information you collect about me.

Click the following link for: Looking after your information – easy read version.

Lawful basis for using your personal data

Where Bromley Healthcare is contracted either by Clinical Commissioning Groups (CCG) or local authority to provide Healthcare services, we will process your information under the Public Interest basis. However, in certain circumstances, e.g. Child safeguarding, then we will be processing information as a Legal obligation.

How long do you keep my information for?

Bromley healthcare keeps records in accordance with the Records Management Code of Practice for Health and Social Care 2021 retention schedules.

Do you share my Information?

As a Data Controller, Bromley Healthcare has a number of sharing agreements with other organisations to share information for the legitimate interest of providing direct care, or to protect the vital interests of individuals; in order to prevent serious harm either to them or others. Where we do share information with other organisations, we only share the minimum amount of information necessary.

We have teamed up with Guy’s and St Thomas’ NHS Foundation Trust, South London and Maudsley NHS Foundation Trust and Kings College Hospital NHS Foundation Trust to share information through the Local Care Record. This allows the clinicians who are treating you, to be able to view clinical information from the other organisations. If you do not want your information to be shared in this way, then please contact Guy’s Patient Advice and Liaison Service (PALS), who will be able to assist you.

We also have a sharing agreement with a number of GP practices within Bromley. This allows Bromley Healthcare and the GP practice, to be able to see what treatment is being carried out, or due to be carried out, by the other organisation.

We may also share information with professionals from other organisations, e.g. Local Council, where we are working with them to provide a service to you.

There may also be times when we have to share information with other organisations when there is a statutory duty to do so, e.g. a court order.

Who can see my information?

Only staff who are involved in your treatment can view your information. This may include staff who, in the course of their duties, provide administrative support to clinicians, e.g. writing letters or arranging appointments.

In addition to legal requirements, such as the Data Protection Act, all staff are subject to the Common Law Duty of Confidentiality and the NHS Confidentiality Code of Conduct.

You can request to see this information

To request a copy of your records, you will need to approach the organisation who made the notes in the first place. They are not all held in one place. So, for example, to see notes made by your Bromley Healthcare district nurse, please contact us. To see notes made by your GP, please contact your surgery, and to see notes made by your hospital consultant, please contact the hospital.

To protect your confidentiality there are a few steps to go through so that we know we are providing information to the right person and we don’t compromise your right to privacy.

If you would like to see your health care records from Bromley Healthcare services, please email: or write to:

Access to Records
Bromley Healthcare CIC Ltd
Central Court
1b Knoll Rise
Orpington BR6 0JA

Is my information held securely?

Under Data Protection legislation, information relating to an individuals’ health is classed as a ‘Special Category of personal data’ and as such require us to ensure that appropriate security is in place to protect your information. Where we provide information to other organisations, we will also ensure that they hold your information to the same standard of security. We do not hold or process patient information outside the UK.

Using Personal information for research

Evidence shows that organisations which participate in research provide safer services, deliver better quality care, and have improved performance overall. Research benefits our service users, carers and their families but it also has huge benefits for our staff understanding. By getting involved in research they’re able to develop professionally as well as increase their job skillset and competencies to improve the understanding of how to best make improvements in patient care. The Health Research Authority (HRA) and government sets standards for organisations to make sure they protect your privacy and comply with the law when they are involved in research. Studies are also reviewed by Research Ethics Committees to make sure that the use of data in research is in the public interest, and that it meets the appropriate ethical standards.

If you do not wish your data to be used for this purpose, then you have the choice to change your privacy options and opt-out of such research using the link below. If you are unsure and have further queries on how we might use your data, please get in touch and we’ll be happy to answer your questions. You may change your mind at any time. Please visit the National Opt-out web page at

For further information please visit the HRA website at

Data Privacy Impact Assessments

In order to meet our requirements under the General Data Protection Regulations, Bromley Healthcare has, under certain circumstances to complete a Data Privacy Impact Assessments (DPIA). This is a process which helps assess privacy risks to individuals and identifies the legal basis for the collection, use and disclosure of information, known as processing. This helps us to ensure that the information we hold, or plan to hold, will be secure and lawful.

All new projects, initiatives and processes that involve using or sharing personal information require a Data Protection Impact Assessment to be completed at the initial stages and prior to any procurement decision being made. Once completed, all DPIA’s when are submitted to the Data Protection Officer and the Information Governance Steering Group for approval.

Objections and complaints

If you have a complaint about the way your personal data has been handled; believe it is inaccurate, held for too long or it is not secure you can contact our Data Protection Officer (DPO) who will investigate the matter. They can be contacted by e-mail at:

If you are not satisfied with the response or believe your data is not being processed in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

The ICO is the regulator for data protection and upholds information rights. More information is available on the ICO website

Using our website – cookie policy

Cookies allow a website to recognise a user’s device and respond to them as an individual. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. ​You can choose to accept or decline cookies but this may prevent you from taking full advantage of the website. Find out more about our use of cookies in our ‘Cookie policy‘.

Recording of telephone calls.

We may record telephone inbound / outbound calls for the following purposes:

1. To assist in quality monitoring of staff

2. To investigate and resolve complaints

Bromley Healthcare has a duty of care to its employees and will not tolerate unreasonable behaviour; we may use recordings as part of investigations into staff safety issues.

Recording of calls is necessary to protect the interests of you, our staff or both.