Contact us

If you need urgent or immediate help

• Life-threatening emergency or serious injury: Call 999 or go straight to your nearest Emergency Department (A&E).
• Urgent medical advice (not life-threatening): Contact NHS 111 online, on the NHS app, or by calling 111.
• Minor health concerns and prescriptions: Visit your local pharmacy.
• Urgent mental health advice: Call NHS 111 and select option 2.

If you are experiencing a mental health crisis:

• Call the Oxleas urgent helpline on 0800 330 8590
• Contact your GP
• Dial 999 or go to your nearest A&E if there is immediate risk of harm
• For confidential support if you are feeling low, call The Samaritans on 116 123, or email jo@samaritans.org

Contacting our Services

General service enquiries 

• Telephone: 0300 330 5777 (open Monday–Friday, 8am–5pm)
• Calls about the District Nursing Service can be made 24/7 on the same number. Press option 1.

Refer yourself or someone you care for to a service

You can refer yourself to some of our services in Bromley, without visiting your GP: Self-refer – Bromley Healthcare

How to refer yourself:

1. Read the information on the service page to check that you are eligible for referral. You can refer someone on their behalf, such as an adult you care for or your child.

2. Call 0300 330 5777 or email bromh.bromleyhealthcarereferrals@nhs.net with the following information:

• which service you would like to refer to and why.
• full contact details including your name, date of birth and a contact telephone number.

Accessing your Records

To request patient records:

• Email: bromh.accesstorecords@nhs.net
• Or write to:
  Access to Records
  Bromley Healthcare CIC Ltd
  Central Court
  1b Knoll Rise
  Orpington BR6 0JA

Feedback and Complaints

If you have a complaint, compliment or would like to give feedback:

Email: bromh.feedback@nhs.net

If you have had a recent experience of one of our services, we would appreciate it if you would take a moment to complete our Friends and Family Survey:

• • Friends and Family Survey.
  • Children’s Friends and Family Survey
  • Friends and Family Survey – Easy Read

HR and Work Opportunities

• • Current Vacancies: Jobs with us – Bromley Healthcare

• • Recruitment enquiries: bromh.recruitment@nhs.net

• • Work experience: bromh.workexperience@nhs.net

• Reference requests:
  • Adult’s and Urgent Community Response services: bromh.adultsucrhrworkforce@nhs.net
  • Children’s services: bromh.childrenshrworkforce@nhs.net
  • Corporate/Support services: bromh.supportservicesHRworkforce@nhs.net

Media Enquiries 

• Telephone: 020 8315 8880 (Mon–Fri, 9am–5pm, except bank holidays)
• Email: bromh.media@nhs.net

Information in other formats

• Accessible PDF
• Large print
• Easy read
• Audio
• Braille
• A different language

Company Information

Bromley Healthcare headquarters:

• Telephone: 020 8315 8880 (Mon–Fri, 9am–5pm, except bank holidays)
• Address: Central Court, 1b Knoll Rise, Orpington BR6 0JA

Reporting problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at bromh.comms@nhs.net to report this. This helps us improve.

Still not sure who to contact?

Please do not use the general contact form for urgent support, specific services, referrals or enquires listed above.

If you are unsure, call the Care Coordination Centre on 0300 330 5777 for guidance.