Comments, Concerns, Complaints, Compliments

If you want to complain or congratulate, get in touch. We want to hear from you.

Every so often we know something might go wrong with the service you receive from us. If you’re unhappy with the care you receive or an element of our service, we want to hear from you.

We also want to hear from you if you’re happy with the care you’re receiving – it’s good to be able to thank the team and let people know they’re doing a good job, so if you have a compliment or congratulation, please get in touch by emailing us on bromh.complaints@nhs.net.

You can also tell your story on ‘Care Opinion’ and everyone will see your comments.  We always respond to these comments – whether they are positive or negative – to help us improve what we do.

The Care Quality Commission offers guidance on how to make a complaint.  Click here for more information.

The NHS advocacy service – Advocacy for All can help you make a complaint or express a concern about our services. Advocacy for All have a support centre which is open Monday to Friday from 8am to 6pm – call 0345 310 1812. Advocacy for all are based at:

The Civic Centre
St Mary’s Road
Swanley BR7 7BU

If you would like a copy of our latest complaints leaflet, please click here.

General Contact Form

We can also provide information about any of our services in the below languages, if you require information in any of these languages please email bromh.contact@nhs.net

Polish:

Możemy również dostarczyć informacji o każdej z naszych usług w różnych językach, jeśli potrzebujesz informacji w języku polskim napisz na bromh.contact@nhs.net

French:

Nous pouvons aussi fournir des renseignements dans plusieurs langues. Si vous avez besoin de renseignements en Français, veuillez envoyer un e-mail à bromh.contact@nhs.net

Turkish:

Hizmetlerimiz ile ilgili bir sorunuz varsa ve bilgileri Türkçe’de ya da başka bir dil’de, bromh.contact@nhs.net e-Posta göndere bilirsiniz.

Spanish:

También podemos proporcionar información sobre cualquiera de nuestros servicios en varios idiomas. Si requiere información en español, mande un correo electrónico a bromh.contact@nhs.net

Portuguese:

Nos podemos tambem fornecer informacoes a respeito de nossos servicos em varias linguas. Se voce necessitar de informacoes em portugues, por favor cantacte-nos por email: bromh.contact@nhs.net

Tamil:

நாஙஂகளஂ பலஂவேறு மொழிகளிலஂ எஙஂகளது சேவைகளை பறஂறிய தகவலஂகளை வழங்க முடியுமஂ, உஙஂகளுகஂகு தகவலஂகளை தமிழில் பெற வேணஂடுமானாலஂ  bromh.contact@nhs.net மின்னஞ்சல் மூலம் தொடர்பு கொள்ளவும்

Mandarin:

我们还能够提供不同语言版本的服务资料,如果您需要普通话版本的服务资料, 请电邮联系 bromh.contact@nhs.net

Italian:

Ulteriori informazioni riguardo ai nostri servizi sono disponibili anche in altre lingue. Per ottenerle in italiano potete contattarci a questo indirizzo email bromh.contact@nhs.net

Russian:

Также, мы можем предоставить информацию об имеющихся услугах в отношении ряда языков; если вам необходима такая информация на русском языке, пожалуйста, сообщите нам об этом по адресу электронной почты: bromh.contact@nhs.net

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