Comments, Concerns, Complaints, Compliments

If you want to complain or congratulate, get in touch. We want to hear from you.

Every so often we know something might go wrong with the service you receive from us. If you’re unhappy with the care you receive or an element of our service, we want to hear from you.

We also want to hear from you if you’re happy with the care you’re receiving – it’s good to be able to thank the team and let people know they’re doing a good job, so if you have a compliment or congratulation, please get in touch by emailing us on bromh.complaints@nhs.net.

You can also tell your story on ‘Care Opinion’ and everyone will see your comments.  We always respond to these comments – whether they are positive or negative – to help us improve what we do.

The Care Quality Commission offers guidance on how to make a complaint.  Click here for more information.

The NHS advocacy service – Advocacy for All can help you make a complaint or express a concern about our services. Advocacy for All have a support centre which is open Monday to Friday from 8am to 6pm – call 0345 310 1812. Advocacy for all are based at:

The Civic Centre
St Mary’s Road
Swanley BR7 7BU

If you would like a copy of our latest complaints leaflet, please click here.

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