Your voice matters

Let us know what you think about the services we deliver in our communities or get more involved with Bromley Healthcare.

We listen to our patients, carers and local communities, so that we can provide care that is compassionate, quality and shaped around local needs.

There are many ways to share your views and get involved – giving quick feedback after using one of our services, sharing your story, or joining our Lived Experience Advisory Group. However you’d like to take part, your input helps us shape better care for everyone.

To pay a compliment, raise a concern or make a complaint, you can contact our Patient Experience team at bromh.feedback@nhs.net.

If you’d like to share your story about using our services, we’d love to hear from you. Patient and carer stories help us understand experiences of care and highlight what’s working well, as well as where things could be better. If you’d like to get involved or share your story, please bromh.feedback@nhs.net.

The Care Quality Commission offers guidance on how to make a complaint.  Click here for more information.

The NHS advocacy service – Advocacy for All can help you make a complaint or express a concern about our services. Advocacy for All have a support centre which is open Monday to Friday from 9am to 5pm – call 0345 310 1812. Advocacy for All are based at:

Advocacy for All
The Civic Centre
St. Mary’s Road
Swanley
Kent, BR8 7BU

If you would like more information on how to give us your feedback take a look our leaflet:

Your care, your feedback leaflet

Click the link below for an easy-read version:

Giving feedback or making a complaint | Easy read

Whether you have one comment to share or want to work alongside us long-term, there are many ways to take part:

Lived Experience Advisory Group (LEAG)

Our Lived Experience Advisory Group (LEAG) brings together patients, carers and family members who want to use their experiences to shape how we work.

Members of the group draw on their own insights to work alongside our staff, helping us review and co-design things like new services, strategic priorities and programmes.

The group meets every other month, both online and in person, for 2 and a half hours. By joining, you’ll be part of a growing network of people helping to improve community healthcare for everyone.

Other ways to get involved include:

  • Patient Readers’ Network – help us make our leaflets, letters and websites clear and easy to understand
  • Service co-design – work with staff to design or review how services are delivered
  • Community outreach – join us at events and festivals to share your views

If you would like to be involved in any of these, contact:

Contact us

If you would like to be involved in any of these, contact:

Communications and Engagement Team

0208 315 8741

bromh.engagement@nhs.net 
Monday to Friday, 9am to 5pm

We don’t just collect feedback, we act on it to improve our services. Every comment, suggestion, or concern helps us understand what’s working and where we can do better.

We use proven quality improvement methods to:

    • Identify areas for change
    • Test new ideas
  • Measure the impact of improvements

We also make sure to demonstrate progress and closure by sharing updates through:

  • “You Said, We Did” reporting
  • Community engagement activities
  • Visible changes to our services

This approach helps us stay transparent, work in partnership with our service users, and build a culture of learning and continuous improvement.

Here are some recent examples of improvements we have made to our services in response to feedback from the community.


If you would any of our information in another language or format such as large print, Braille, audio or Easy Read, or if you require the services of an interpreter, please:

  • speak to your health professional or member of staff
  • email bromh.bromleyhealthcarereferrals@nhs.net
  • call 0300 330 5777
  • write to us at:
    • Freepost RTEC-TZHS-XHEJ
      Bromley Healthcare
      Phoenix Children’s Resource Centre
      40, Mason’s Hill
      Bromley
      BR2 9JG