We’re the most highly recommended NHS provider in London

Results of the NHS Friends and Family Test released last week by NHS England have shown that on average Bromley Healthcare is the most highly recommended NHS provider in London.

The Friends and Family Test (FFT) is a single question survey that asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care.

In January 100 per cent of our patients who responded to the survey said they would recommend our social enterprise. In February the figure was 97 per cent and in March 98 per cent.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. From January 2015 the FFT was extended to capture feedback from GPs and NHS funded community and mental health services.

“We are really proud of our staff for achieving this great result,” said our CEO, Jonathan Lewis. “The Friends and Family Test is a great barometer of service quality and coupled with the over-whelmingly positive feedback we received via healthcare feedback site Patient Opinion, this is testament to the high quality of care we give to the people of Bromley.”

To download the full results of the FFT for mental health and community services visit the NHS England website.


21 May 2015