Health services have a duty to listen to people

Jonathan Lewis is most responsive current CEO on Patient Opinion in England. This means the CEO of Bromley has personally responded to more postings on Patient Opinion than any current CEO within England.

•79% of stories about Bromley Healthcare receive a response from the organisation within 24 hours.

•88% of stories receive a response within 2 days

•22 % of postings with at least one critical comment have a change planned or have made a change (wholly positive postings have been excluded here)

Jonathan has written about the importance of listening to patients and responding to any concerns in a blog post on patient opinion, click here to view.