Care Quality Commission report

The Care Quality Commission (CQC) has published a report on Bromley Healthcare CIC’s inpatient, adult and children’s core services following short notice inspections in July 2021. The report is available here.

Jacqui Scott, Chief Executive of Bromley Healthcare said;

“Bromley Healthcare is committed to providing excellent quality care and we have taken the findings of the CQC inspection very seriously. A key factor in many of their recommendations relates to staff vacancies in community nursing and health visiting; a national challenge further exacerbated by the pandemic.

Whilst we are extremely disappointed with the overall rating, we are pleased that the CQC identified many areas of good practice and innovation. We responded quickly to the outcome of the inspections and have already made many of the required improvements.

Over the last two years, we have all faced unprecedented challenges both professionally and personally as a result of COVID-19 pandemic throughout which our staff have continued to place their patients and families at the centre of all that they do.  I am incredibly proud of what they have achieved and continue to do.

We are pleased that the CQC acknowledged and welcomed our contribution to the wider healthcare system’s pandemic response. As part of the One Bromley local care partnership, our responsiveness, resilience, and flexibility enabled proactive and co-ordinated care to be quickly mobilised to protect the most vulnerable Bromley residents and manage the surge in demand for care. Planned improvements and increased safety measures were rapidly rolled out and we were an active part of a system control centre to oversee and co-ordinate care.

Providing high quality and responsive services to our patients is our top priority and our focus remains on ensuring we provide the best possible care to Bromley, Bexley, Greenwich and Lewisham residents.”