Accessible Information Standard

The Accessible Information Standard (AIS) provides guidance on how we can make information accessible to people who have communication needs relating to a disability, impairment or sensory loss.

We take the following steps to support people who use our services, parents, carers and guardians:

Ask (identify) if people (patients, parents and carers) have any information or communication needs and find out how they would like those needs met

Record those needs, and consent, in a way that is highly visible on the electronic and/or paper record

Flag on the person’s electronic record, and any paper record

Share information about the person’s needs with other teams, services and other agencies and providers during referral, discharge or handover

Act (meet the needs) – make sure people get their information in the way they have requested and have their communication needs met.

More information about the Accessible Information Standard is available in other formats on the NHS England website (external link).