NHS 111 is being introduced mid March to make it easier for the public to access urgent healthcare services. The free to call 111 number is available 24 hours a day, every day.
We have been awarded the contract to deliver NHS 111 across the six boroughs of South East London (Lambeth, Southwark, Lewisham, Bexley, Bromley and Greenwich) in partnership with NHS Direct and Grabadoc. NHS Direct is the main contractor and Bromley Healthcare and Grabadoc are subcontractors.
Working with our partners we bring together both national and local expertise. We are confident that the combination of local knowledge, out-of-hours experience, general and specialist healthcare, and strong relationships across south east London will ensure that an effective NHS 111 service is delivered.
The free to call 111 number is available 24 hours a day, seven days a week, 365 days a year to respond when:
you need medical help fast, but it’s not a 999 emergency
you don’t know who to call for medical help or you don't have a GP to call
you think you may need to go to A&E or another NHS urgent care service
you require health information or reassurance about what to do next
Calls will be answered by a fully trained NHS Direct adviser, supported by experienced nurses. They will ask questions to assess your symptoms using a system called ‘NHS Pathways’. You will then be given the healthcare advice you need or directed straightaway to the local service that can help you best, using a Directory of Services (DoS). That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community service e.g. district nursing, an emergency dentist or a late-opening pharmacy.
if an emergency an ambulance will be sent without delay
if you need services outside the scope of NHS 111 you will be signposted to an alternative service
if you call in-hours and are assessed as needing a GP you will be advised to contact your GP directly and advised that, if your GP is unavailable within the suggested timeframes, you should call NHS 111 again to find an alternative service to meet your needs.
If you call between 6.30pm and 8am weekdays or over the weekend, and the initial assessment indicates that you need GP advice, the clinical information and your call will be transferred to a Bromley Healthcare EMdoc or Grabadoc GP, who will give advice, or arrange for you to see a local OOH GP.
111 will ensure callers have access to primary care services, whether or not they are registered with a South East London GP and will encourage and support unregistered patients to register with a local GP.